Job Duties and Responsibilities:

• Build and implement cloud-based services or custom business applications and work on configuration, customization, development, integrations and Upgrade on Strategic Delivery Model for ServiceNow and other ITSM tools.
• Implementation of Incident Management, Problem Management, Change Management, Configuration Management, Release Management, Service Level Agreement, Service Catalog, Asset Portfolio Management, Asset Contract Management, Employee Self Service, Reporting/OLAP.
• Work on Integration Technologies, Automations and Process Improvements
• Review the existing system architecture/design to identify any abnormalities or scope of improvements and propose and execute the improvements.
• Gather and analyze complex and contractual business requirements, provide estimates for development, unit testing and integration testing activities.
• Continuously monitor/review the system to identify the areas of improvements and automations, propose and implement the solution.
• Work closely with the business, end users, various development and support teams in addressing any incidents and other operational activities.
• Continuously evaluate the SDLC release plan for the business requirements, ongoing/proposed projects and manage the instance related operations like cloning, upgrading, deploying changes, etc. in a timely manner.