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Business Requirement Definition

Business Requirement Definition

Some of the transactions that are delivered as part of the solution for Regulated market for Residential and Commercial customers in Utility Industry are: New Customer set-up New Connection Object and Premise Business Agreements CRM Contracts Tariffs Data...
Documentation Repository

Documentation Repository

Process Design Documents and Process Flows (Transactional Level) Business Scenarios (cross area integrated) Customizing and Configuration Guides per area Common organizational hierarchy structures to be used by CR&B within SAP. In general, no...
FlexUtility Framework

FlexUtility Framework

The (Utility) Solution Map processes (CR&B Best Practices).
FlexUtility Solution Package

FlexUtility Solution Package

Our Solution Scope

Our Solution Scope

The solution predominantly makes use of standard SAP functionality and processes. Two main systems must to be configured and documented: SAP CRM and SAP IS-U, NWBC. These two systems must to be linked and enabled for Data Replication. Integrated with...
Processes Coverage (High-Level)

Processes Coverage (High-Level)

The basic scope of the Solution includes customer facing processes: Customer Services from IC Web (CRM) Metering Billing Collection and debt management The SAP modules to be used in the Solution are: CRM with IS-U/CCS Use of Web Client Customer...
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