Managed Services

SBS has vast experience in supporting the complete suite of applications on a "follow the sun" model with their resources across continents. We have vast experience in managing a complex manages services program of over 140 enterprise wide applications with varied technologies. One of the SBS' senior manages has contributed to co-author a handbook on "Managed Services" that demonstrates the complete methodology of planning and implementing and best practices for successful transition.

Our methodology for managed services follow a 3 pronged approach of Establish -> Stabilize -> Mature. We progress the engagement from due diligence to implement all phases of planning, Knowledge transfer, shadow, reverse shadow, and steady state stabilization covering various activities an services as depicted below:


Our Managed Services offering encompass:

  • Managed Services Model with Risk and Rewards based on performance
  • Involved customer during the transition to speed up the acceptance
  • Offshore Driven Service Delivery
  • Overlapping phases in Transition resulting in quicker stabilization
  • Implementing Incident tracking tool across
  • Application specific SLAs replaced with Standardized SLAs (Platinum, Gold, Silver, Bronze) across applications
  • Centralized Query management and Knowledge Repository system
  • Flexible pricing models on T&M or Fixed bid
  • Applications Bundling around business functions for better management, visibility and reporting.

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