SBS has vast experience in supporting the complete suite of applications on a "follow the sun" model with their resources across continents. We have vast experience in managing a complex manages services program of over 140 enterprise wide applications with varied technologies. One of the SBS' senior manages has contributed to co-author a handbook on "Managed Services" that demonstrates the complete methodology of planning and implementing and best practices for successful transition.
Our methodology for managed services follow a 3 pronged approach of Establish -> Stabilize -> Mature. We progress the engagement from due diligence to implement all phases of planning, Knowledge transfer, shadow, reverse shadow, and steady state stabilization covering various activities an services as depicted below: