FlexUtility

BUSINESS REQUIREMENT DEFINITION

Some of the transactions that are delivered as part of the solution for Regulated market for Residential and Commercial customers in Utility Industry are:

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  • New Customer set-up
  • New Connection Object and Premise
  • Business Agreements
  • CRM Contracts
  • Tariffs
  • Data Replication CRM-ISU (contract replication level)
  • Security Deposit process
  • WM - Work Orders ( Inspection and Installation)
  • SD Billing
  • WM - Fix appointment , Dispatch and close work order for Inspection
  • WM - Fix appointment, Dispatch work order for Installation
  • WM - Process Order , Create Internal Demand note
  • MM - Process stock issue
  • DM-Physical Installation
  • WM - Close Work order
  • DM - Installation of Device , Contract activation & Update meter reading
  • CRM - Display ISU contract & Receive periodic read
  • ISU Billing - Generate Billing Simulation , Create Invoice
  • FICA - Post Incoming Payment & GL updates
  • Move - In Customer
  • Enter Move - In Meter Reading
  • Move Out Customer
  • Meter reading order for Collection
  • Change Owner information on Premise
  • Update Terminal Meter Reading Received from Field Service in Move -Out Document
  • Final Bill
  • Out Sort Final Bill
  • Final invoice

DOCUMENTATION REPOSITORY

  • Process Design Documents and Process Flows (Transactional Level)
  • Business Scenarios (cross area integrated)
  • Customizing and Configuration Guides per area
  • Common organizational hierarchy structures to be used by CR&B within SAP.
  • In general, no additional modifications are made to the SAP delivered code, except for workflows, Print Work Bench for Various form developments which should be registered and documented.
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OUR SOLUTION SCOPE

The solution predominantly makes use of standard SAP functionality and processes.

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Two main systems must to be configured and documented:

  • SAP CRM and SAP IS-U, NWBC.
  • These two systems must to be linked and enabled for Data Replication. Integrated with SAP ECC Organizational Structure, Processes and functionality.
  • SAP ECC for MM, PM, PS, FI-CO with FICA.

SAP ECC system must to be cross-integrated for all the components, Organizational Structure, Processes and functionality. Also with SAP CR&B (CRM).

PROCESSES COVERAGE (HIGH-LEVEL)

The basic scope of the Solution includes customer facing processes:

  • Customer Services from IC Web (CRM)
  • Metering
  • Billing
  • Collection and debt management
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The SAP modules to be used in the Solution are:

  • CRM with IS-U/CCS
  • Use of Web Client
  • Customer Service
  • Device Management
  • Work Management
  • Billing & Invoicing (Common North American Tariffs will be developed - Residential tariffs.)
  • Contract Accounting and GL integration
  • Master data and Basic functions
  • Financial Accounting & Controlling (as needed for integration)
  • Master data template generator tool / eCATT in CRM and ECC.
  • Material Management
  • Plant Maintenance ( ECC)
  • Finance and Controlling
  • EMIGAILL for data Creation in Demo / Production System

Email us at info@sbscrop.com

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